FAQs 

Do we have to share our “dirty laundry”? No, and we especially want to guard your relationship by not “throwing each other under the bus.”  The instructor will take time in the first class to review how to maintain your privacy.  And yet, by sharing some things each attendee adds to the strength of the class and the growth of each couple enrolled. We encourage participation and have found ways to do it comfortably. We have so much to learn from each other!

Do my partner and I have to be in the same physical space? The ideal is for the two of you to be in the same space at the same time for every class. There are invaluable little glances and touches that occur when you share physical space. Occasionally having you in two different places might occur. This is of course allowed and with a few modifications (you will need to stay in text contact with each other and use your phones to talk during the private couple time) you will be able to fully participate in the class.

Can I attend alone? You may not register for the class without your partner planning to attend. Occasionally one of you may have a conflict for a specific class and not be able to attend, in this instance the other partner may attend that class alone.

Do we have to be engaged to enroll?  No, but understand that the class is formatted to engaged couples and references in the materials will assume this. Newly married couples and those in a long-term relationship who are considering marriage will also benefit.

What happens if we miss a class? Is there a make-up time?  No, there is not a make-up class or refunds for missed classes. Please make every effort not to miss class.

When can I expect the class materials to arrive?      Beginning two weeks prior to the start of class, we will mail out the physical materials to all who have registered and paid for the class. The personal SYMBIS assessment arrives separately by email.

What digital platform will be used and when will I get the link to participate? The instructor uses Zoom and will send the instructions to every attendee on how to access the class. This instructor does not use links but instead will provide the meeting room number and password, which will be the same for every class and meeting.

What if we decide to drop the class, can we get a refund?  After the second class has been held, there will be no refunds for unattended classes. The hardcopy materials are yours to keep and once ordered cannot be refunded. The custom assessments are also not refundable. These non-refundable products and our shipping costs total $74.

What if we are having trouble with the materials or need help applying it in our situation?  You are welcome to email the instructor if you have questions about the class materials. After class has begun, you have the option to meet with the clinician privately, once or twice, to provide supplemental support to what we’ve done in class and what is provided by the SYMBIS assessment. This would be billed through your insurance as marriage/family therapy** and if you have a copay it would be collected for these sessions. (** more information will be provided in Class One.)