Privacy of Your Information

CrossPoint will maintain an electronic record of your treatment, which is, and remains, the property of CrossPoint Clinical Services, Inc. You may examine and/or receive a copy of your file if you request it in writing. If you wish to review your record, this is best done with the clinician, who can explain and clarify what is written. There may be a charge for writing reports or for copying materials.

Your private health information is protected by a federal law known as the Health Insurance Portability and Accountability Act (HIPAA). CrossPoint Clinical Services will not release any of your personal information unless you provide specific written authorization for us to do so. There are, however, a limited number of circumstances in which we may be obliged to release information without your prior written consent.

These include, but are not limited to:

1. If necessary to protect your safety or the safety of others.
a. If you are clearly dangerous to yourself, your therapist may take steps to seek involuntary hospitalization and may also contact members of your family or others.
b. If you threaten to kill or seriously hurt someone and your therapist believes you may carry out that threat, or if the therapist believes you will attempt to kill or seriously hurt someone, your therapist may tell any reasonably identified victim, notify the police, or arrange for you to be hospitalized. 2. If the therapist believes a child, a disabled person, or an elderly person in your care is suffering abuse or neglect. 3. To provide information regarding your diagnosis, prognosis, and course of treatment to an insurance company or government agency paying for these services.

CrossPoint Clinical Services, Inc. may present disguised case material in seminars, classes, or scientific writings. In this situation, all identifying information and Protected Health Information is removed and client confidentiality and anonymity is maintained.

For more information about privacy laws, see:
https://www.hhs.gov/

For more information regarding all our services and to provide referrals, please call us toll free at 1-833-327-6777 (8333CROSSP).

Your Rights

As a client of CrossPoint Clinical Services, you are an active participant in treatment and should be involved in the development of treatment goals for yourself or your child. Services provided by CrossPoint are voluntary, and you have the right to discontinue services at any time. We recommend that this is done in consultation with your clinician.

Detailed information about your rights can be found at:
https://www.mass.gov/